:root {
  --fundo: #F3F1EC; --papel: #FFFFFF; --tinta: #15131C; --tinta-2: #5E5A66; --linha: #E5E0D8;
  --petroleo: #0E4D64; --petroleo-claro: #E3EEF1; --sol: #FFC933; --verde: #1FA463; --verde-claro: #E3F6EC;
  --vermelho: #D23B2F; --vermelho-claro: #FCE9E7; --laranja: #D97706; --laranja-claro: #FDF1DE;
  --raio: 14px; --mono: "JetBrains Mono", ui-monospace, monospace;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --fundo: #111015; --papel: #1B1A21; --tinta: #F1EFEA; --tinta-2: #A7A2AE; --linha: #2E2C36;
    --petroleo: #4FB3CF; --petroleo-claro: #173640; --verde-claro: #16301F; --vermelho-claro: #3A1D1A; --laranja-claro: #3A2A12;
  }
}
* { box-sizing: border-box; margin: 0; }
body { font-family: "Figtree", system-ui, sans-serif; background: var(--fundo); color: var(--tinta); font-size: 15px; line-height: 1.5; }
[hidden] { display: none !important; }
a { color: inherit; }
button, input, select, textarea { font: inherit; color: inherit; }

.marca { display: flex; align-items: center; gap: 10px; font-weight: 800; font-size: 18px; }
.marca i { width: 28px; height: 28px; border-radius: 9px; background: var(--petroleo); position: relative; }
.marca i::after { content: ""; position: absolute; inset: 8px 7px 9px; border-radius: 50% 50% 50% 8px; background: var(--sol); }

.entrar { min-height: 100vh; display: grid; place-items: center; padding: 16px; }
.cartao-entrar { width: 100%; max-width: 380px; background: var(--papel); border: 1px solid var(--linha); border-radius: 20px; padding: 28px; display: grid; gap: 14px; }
.cartao-entrar p { color: var(--tinta-2); margin-top: -6px; }
label { display: grid; gap: 5px; font-weight: 600; font-size: 14px; }
input, select, textarea { width: 100%; border: 1.5px solid var(--linha); border-radius: 11px; padding: 10px 12px; background: var(--papel); outline: none; font-weight: 400; }
input:focus, select:focus, textarea:focus { border-color: var(--petroleo); }
textarea { resize: vertical; min-height: 90px; }
.erro { color: var(--vermelho) !important; font-weight: 600; min-height: 1em; }

.botao { border: 0; border-radius: 11px; background: var(--petroleo); color: #fff; font-weight: 700; padding: 10px 16px; cursor: pointer; }
.botao:disabled { opacity: .5; }
.botao.claro { background: transparent; border: 1.5px solid var(--linha); color: var(--tinta); }
.botao.perigo { background: var(--vermelho); }
.botao.verde { background: var(--verde); }
.botao.mini { padding: 6px 11px; font-size: 13.5px; border-radius: 9px; }

.app { display: grid; grid-template-columns: 230px minmax(0, 1fr); min-height: 100vh; }
.lateral { background: var(--tinta); color: #F1EFEA; padding: 20px 14px; display: flex; flex-direction: column; gap: 22px; position: sticky; top: 0; height: 100vh; }
.lateral .marca i { background: var(--sol); } .lateral .marca i::after { background: var(--tinta); }
@media (prefers-color-scheme: dark) { :root:not([data-theme="light"]) .lateral { background: #0A090D; } }
#menu { display: grid; gap: 2px; }
#menu a { text-decoration: none; padding: 9px 12px; border-radius: 10px; color: #CFCBD6; font-weight: 600; display: flex; align-items: center; gap: 8px; }
#menu a:hover { background: rgba(255,255,255,.07); color: #fff; }
#menu a.ativo { background: var(--sol); color: #15131C; }
.contador { margin-left: auto; background: var(--vermelho); color: #fff; border-radius: 99px; font-size: 12px; padding: 0 7px; font-weight: 800; }
.sair { margin-top: auto; background: none; border: 0; color: #8F8A98; text-align: left; padding: 8px 12px; cursor: pointer; }

.tela { padding: 26px clamp(16px, 3vw, 36px) 48px; min-width: 0; }
.cabeca { display: flex; flex-wrap: wrap; align-items: end; gap: 12px; margin-bottom: 20px; }
.cabeca h1 { font-size: 28px; font-weight: 800; letter-spacing: -.01em; }
.cabeca p { color: var(--tinta-2); width: 100%; margin-top: -6px; }
.cabeca .acoes { margin-left: auto; display: flex; gap: 8px; flex-wrap: wrap; }

.grade { display: grid; gap: 14px; grid-template-columns: repeat(auto-fit, minmax(min(100%, 210px), 1fr)); }
.cartao { background: var(--papel); border: 1px solid var(--linha); border-radius: var(--raio); padding: 18px; min-width: 0; }
.numero { font-size: 32px; font-weight: 800; line-height: 1.1; }
.rotulo { color: var(--tinta-2); font-size: 14px; }
.cartao.destaque { background: var(--petroleo); color: #fff; border-color: var(--petroleo); }
.cartao.destaque .rotulo { color: rgba(255,255,255,.8); }
.estado { display: inline-flex; align-items: center; gap: 7px; font-weight: 700; }
.estado::before { content: ""; width: 10px; height: 10px; border-radius: 50%; background: var(--tinta-2); }
.estado.ok::before { background: var(--verde); } .estado.falha::before { background: var(--vermelho); }
.secao { margin-top: 26px; }
.secao h2 { font-size: 18px; margin-bottom: 10px; }

.etiqueta { display: inline-block; border-radius: 99px; padding: 1px 9px; font-size: 12.5px; font-weight: 700; background: var(--petroleo-claro); color: var(--petroleo); white-space: nowrap; }
.etiqueta.humano, .etiqueta.perdido { background: var(--vermelho-claro); color: var(--vermelho); }
.etiqueta.ia, .etiqueta.cliente { background: var(--verde-claro); color: var(--verde); }
.etiqueta.interessado, .etiqueta.testando { background: var(--laranja-claro); color: var(--laranja); }
.etiqueta.encerrada, .etiqueta.novo { background: var(--linha); color: var(--tinta-2); }

.filtros { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 14px; }
.filtros button { border: 1.5px solid var(--linha); background: var(--papel); border-radius: 99px; padding: 5px 13px; cursor: pointer; font-weight: 600; font-size: 14px; }
.filtros button.ativo { background: var(--tinta); color: var(--papel); border-color: var(--tinta); }
.filtros input { max-width: 280px; padding: 6px 12px; border-radius: 99px; }

.tabela { width: 100%; border-collapse: collapse; background: var(--papel); border: 1px solid var(--linha); border-radius: var(--raio); overflow: hidden; }
.rolagem { overflow-x: auto; border-radius: var(--raio); }
.tabela th { text-align: left; font-size: 12.5px; text-transform: uppercase; letter-spacing: .05em; color: var(--tinta-2); padding: 10px 14px; border-bottom: 1px solid var(--linha); }
.tabela td { padding: 11px 14px; border-bottom: 1px solid var(--linha); vertical-align: top; }
.tabela tr:last-child td { border-bottom: 0; }
.tabela tr.clicavel { cursor: pointer; } .tabela tr.clicavel:hover td { background: var(--fundo); }
.fraco { color: var(--tinta-2); font-size: 13.5px; }
.vazio { padding: 40px 16px; text-align: center; color: var(--tinta-2); }

.conversas { display: grid; grid-template-columns: 330px minmax(0, 1fr); gap: 14px; height: calc(100vh - 150px); min-height: 480px; }
.lista-conversas { background: var(--papel); border: 1px solid var(--linha); border-radius: var(--raio); overflow-y: auto; }
.item-conversa { display: block; width: 100%; text-align: left; border: 0; border-bottom: 1px solid var(--linha); background: none; padding: 12px 14px; cursor: pointer; }
.item-conversa:hover { background: var(--fundo); } .item-conversa.ativo { background: var(--petroleo-claro); }
.item-conversa .linha1 { display: flex; gap: 8px; align-items: center; font-weight: 700; }
.item-conversa .linha1 span:first-child { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item-conversa .linha1 .etiqueta { margin-left: auto; }
.item-conversa .previa { color: var(--tinta-2); font-size: 13.5px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.chat { background: var(--papel); border: 1px solid var(--linha); border-radius: var(--raio); display: flex; flex-direction: column; min-width: 0; overflow: hidden; }
.chat-topo { padding: 12px 16px; border-bottom: 1px solid var(--linha); display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.chat-topo b { font-size: 16px; }
.chat-topo .acoes { margin-left: auto; display: flex; gap: 6px; flex-wrap: wrap; }
.mensagens { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 8px; background: var(--fundo); }
.balao { max-width: 78%; padding: 9px 13px; border-radius: 14px; white-space: pre-wrap; word-wrap: break-word; background: var(--papel); border: 1px solid var(--linha); }
.balao.cliente { align-self: flex-start; }
.balao.agente { align-self: flex-end; background: var(--petroleo-claro); border-color: transparent; }
.balao.humano { align-self: flex-end; background: var(--verde-claro); border-color: transparent; }
.balao.sistema { align-self: center; background: none; border: 0; color: var(--tinta-2); font-size: 13px; font-style: italic; }
.balao small { display: block; font-size: 11.5px; color: var(--tinta-2); margin-top: 3px; }
.balao .ferramentas { font-family: var(--mono); font-size: 11px; color: var(--tinta-2); }
.resposta { display: flex; gap: 8px; padding: 12px; border-top: 1px solid var(--linha); }
.resposta textarea { min-height: 44px; height: 44px; }

.painel-lado { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 16px; align-items: start; }
.formulario { display: grid; gap: 12px; }
.formulario .dupla { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.check { display: flex; align-items: center; gap: 8px; font-weight: 500; }
.check input { width: auto; }
.artigo { border-bottom: 1px solid var(--linha); padding: 12px 0; }
.artigo:last-child { border-bottom: 0; }
.artigo b { display: block; }
.artigo p { color: var(--tinta-2); font-size: 14px; white-space: pre-wrap; max-height: 4.5em; overflow: hidden; }
.aviso-ia { border-radius: var(--raio); padding: 14px 16px; background: var(--laranja-claro); color: var(--laranja); font-weight: 600; margin-bottom: 16px; }

.modal { position: fixed; inset: 0; background: rgba(10, 9, 13, .55); display: grid; place-items: center; padding: 16px; z-index: 50; }
.modal .cartao { width: 100%; max-width: 620px; max-height: calc(100vh - 32px); overflow-y: auto; }
.modal h2 { margin-bottom: 12px; }
.toast { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); background: var(--tinta); color: var(--papel); padding: 10px 18px; border-radius: 12px; font-weight: 600; z-index: 60; }

@media (max-width: 900px) {
  .app { grid-template-columns: 1fr; }
  .lateral { position: static; height: auto; flex-direction: row; flex-wrap: wrap; align-items: center; padding: 12px 14px; gap: 10px; }
  #menu { grid-auto-flow: column; overflow-x: auto; width: 100%; order: 3; }
  #menu a { white-space: nowrap; }
  .sair { margin: 0 0 0 auto; }
  .conversas { grid-template-columns: 1fr; height: auto; }
  .lista-conversas { max-height: 320px; }
  .chat { height: 70vh; }
  .painel-lado, .formulario .dupla { grid-template-columns: 1fr; }
}